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Vidic, V.; Savic, S.; Vidic, B.; Grgic, Z.
Customer relationship management (CRM): Potential application in veterinary service sector
Source: CONTEMPORARY AGRICULTURE=SAVREMENA POLJOPRIVREDA: SERBIAN JOURNAL OF AGRICULTURAL SCIENCES
Year published: 2013 y.
Volume: 62, 3/4
Pages: p. 308-318
Libraries: TUN
Signature: А 1239
Keywords:
veterinary service
customer
relationship
management
CRM concept
process
ветеринарно обслужване
клиенти
отношения
управление
CRM концепции
процеси
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